Our excellent customer service, knowledgeable and experience staff sets us apart from the rest! BBq Parts Factory Shop is family owned and operated business with over 20 years of industry experience. Our commitment is to provide high-quality products at the lowest cost. Our mission is to provide top notch expertise and customer care while offering the highest quality products at the lowest cost. We have warehouses located in Canada & USA to ensure a speedy delivery. If you are not 100% satisfied with your purchased products, you can contact us within 30 days for a refund or exchange. Your satisfaction is of utmost importance to us. We appreciate your business.